This Cancellation & Billing Policy explains how Server Sea AB ("ServerSea", "we", "our", or "us") manages service cancellations, billing, invoices, renewals, payments, suspensions, and account termination. By purchasing or using our services, you agree to the terms outlined in this policy.
ServerSea offers services with monthly, quarterly, semi-annual, annual, biennial and triennial billing cycles, depending on the selected product. All invoices are issued in advance of the service renewal date.
Customers are responsible for ensuring that their billing information, contact details and payment method remain accurate and up to date.
For selected products and services, ServerSea may issue a Proforma Invoice before the renewal date. A Proforma Invoice is provided for quotation and payment purposes only and does not confirm payment or renew a service.
Services are renewed only after the corresponding payment has been successfully received and verified.
Renewal invoices are generated prior to the service expiration date to provide customers with sufficient time to arrange payment. Customers are responsible for reviewing renewal notices and ensuring payment is completed before the invoice due date.
All invoices must be paid on or before the stated due date. Failure to make payment by the due date may result in service suspension, interruption or termination in accordance with this policy and our Terms of Service.
Applicable taxes, VAT, GST, sales tax, withholding tax or other government-imposed charges may be added to invoices where required by law. Payment gateway or banking charges may also apply depending on the selected payment method.
ServerSea accepts payments through the payment methods displayed during checkout. Available payment options may vary depending on your country, currency and selected service.
Unless otherwise specified, customers are responsible for renewing their services before the expiration date. Failure to renew a service may result in suspension, permanent deletion of data, cancellation of the service or loss of associated resources, including domain names where applicable.
Customers may request cancellation of a service at any time through their Member Area or by contacting our Billing Department before the next renewal invoice becomes due.
Submitting a cancellation request prevents future renewals but does not automatically entitle the customer to a refund. Refund eligibility is governed exclusively by our Refund Policy.
Invoices that remain unpaid after the due date may incur service interruption. Continued non-payment may result in account suspension, service termination or permanent deletion of hosted data after the applicable retention period.
ServerSea reserves the right to suspend any service for overdue invoices, payment disputes, fraudulent activity, abuse, policy violations or other circumstances permitted under our Terms of Service.
Suspended services may be restored after all outstanding balances have been paid, subject to technical feasibility and the continued availability of the service.
Accounts may be terminated due to prolonged non-payment, customer cancellation, fraudulent transactions, abuse of our services or violations of our Terms of Service or Acceptable Use Policy.
Following termination, ServerSea may permanently remove hosted content, backups and associated account data in accordance with our internal data retention procedures.
If a payment is declined, rejected or reversed by your payment provider, the related invoice will remain outstanding until a successful payment is received. Customers are responsible for resolving any payment issues with their financial institution or payment provider.
Invoices are issued in the currency selected during the ordering process or otherwise agreed between ServerSea and the customer. Currency conversion rates applied by banks or payment providers are outside our control.
Customers should contact our Billing Department before initiating a chargeback or payment dispute. Most billing concerns can be resolved quickly through our support team.
Unjustified chargebacks for validly provided services may result in immediate suspension or termination of services and may affect eligibility for future purchases.
ServerSea reserves the right to revise pricing, billing procedures, taxes or payment methods from time to time. Customers will be notified of material changes through our website, Member Area or registered email address where appropriate.
If you have any questions regarding invoices, payments, renewals or service cancellations, please contact our Billing Department through the official ServerSea website or your Member Area. Our team will be happy to assist you.
